> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentguardian.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with AgentGuardian: GitHub Discussions for questions, GitHub Issues for bugs, security@glacien.ai for vulnerabilities.

## Pick the right channel

AgentGuardian is an open-source project. Support is community-driven
and best-effort. Pick the channel that matches what you need.

<CardGroup cols={2}>
  <Card title="Ask a question" icon="message-circle" href="https://github.com/glacien-technologies/agent-guardian/discussions">
    GitHub Discussions — for "how do I...", "should I...", and general usage questions.
  </Card>

  <Card title="Join Discord" icon="message-square" href="https://discord.gg/X6UFKYXdBJ">
    Real-time chat with maintainers and other users — probe and adapter design, informal Q\&A.
  </Card>

  <Card title="Report a bug" icon="bug" href="https://github.com/glacien-technologies/agent-guardian/issues">
    GitHub Issues — for reproducible bugs, with `agent-guardian --version` and a minimal repro.
  </Card>

  <Card title="Report a vulnerability" icon="shield" href="/community/security-policy">
    GitHub Security Advisory — private channel for security issues. Never use public Issues.
  </Card>

  <Card title="Commercial support" icon="briefcase" href="/enterprise/index">
    AgentGuardian Enterprise (from Glacien) — for SLA-backed support, paid features, and audit workflows.
  </Card>
</CardGroup>

## GitHub Discussions

Use [Discussions](https://github.com/glacien-technologies/agent-guardian/discussions)
for:

* **Q\&A** — "how do I scan a Bedrock agent?", "does AgentGuardian
  support streaming responses?", "what does the AIVSS score mean?"
* **Show & Tell** — share a custom probe, a custom adapter, a CI
  integration that worked for you.
* **Ideas** — feature requests, roadmap candidates, "wouldn't it be
  cool if".
* **General** — anything else that isn't a bug or a security issue.

We do **not** promise response time on Discussions — they're a public
forum, the maintainers triage when they can, and the community often
answers before we do.

## GitHub Issues

Use [Issues](https://github.com/glacien-technologies/agent-guardian/issues)
for reproducible bugs only. Include:

1. **Output of `agent-guardian --version`** (we need to know which
   build).
2. **The full CLI invocation** that triggered the bug.
3. **Expected vs actual behaviour.**
4. **A minimal reproduction** — ideally a target agent we can scan
   ourselves, or a copy-pasteable `--model stub` command.
5. **OS + Python version** (`uname -a`, `python --version`).

If you can't write a reproduction, file it in Discussions instead and
we'll help you narrow it down.

<Tip>
  Searches on closed issues are often the fastest way to resolve a bug —
  many problems have already been fixed in a release you haven't pulled
  yet.
</Tip>

## Security vulnerabilities

**Never** file a security issue in public Issues. Use a [GitHub
Security Advisory](https://github.com/glacien-technologies/agent-guardian/security/advisories/new)
(private vulnerability report) or email `security@glacien.ai` as a
fallback. See [Security policy](/community/security-policy) for the
full responsible-disclosure terms (90-day embargo, GHSA preferred,
Sigstore-signed releases).

## Commercial support

AgentGuardian is free and Apache-2.0 licensed forever. For
commercial-grade support — SLA, named contact, prioritised bug fixes,
runtime governance features, audit dashboards — Glacien offers
**AgentGuardian Enterprise**. See the [Enterprise](/enterprise/index)
cross-link page or contact `sales@glacien.ai`.

The OSS docs deliberately do **not** include feature comparisons,
pricing, or sales copy. The OSS package is fully usable without ever
touching the Enterprise tier.

## What we don't offer

To keep expectations honest:

* **No private support channel for OSS users.** Email to maintainers
  about general usage will be redirected to Discussions.
* **No guaranteed SLA on OSS issues.** Community speed only.
* **No paid SLA support for OSS.** Community chat happens on [Discord](https://discord.gg/X6UFKYXdBJ) on a best-effort basis.
* **No backports.** Security fixes ship in the latest minor; older
  minors get fixes only if the maintainers choose to.

## Next step

<CardGroup cols={2}>
  <Card title="Contributing" icon="users" href="/community/contributing">
    The fastest way to get a bug fixed is often to PR the fix yourself.
  </Card>

  <Card title="Security policy" icon="shield" href="/community/security-policy">
    Responsible-disclosure terms and the GHSA channel.
  </Card>
</CardGroup>